Club Service Agreement

Safety

• Always Verify the Club Vehicle: Verify the license plate, the Tesla make/model of the club vehicle before entering.
• Only ride with people you know: You can ride with any other people you choose during your 4-hour reserved use of the club vehicle. For your safety you should only ride with people you know like family and friends. You can bring other people into your ride at your own risk and liability (See Release of Liability Waiver).
• Members sit in the Driver’s Seat: Members must sit in the driver’s seat, attentive, eyes on the road with hands on the wheel which is required or the vehicle won’t operate. There are 3 other passenger seats available. Everyone is accountable for always using their seatbelt.
• Share Trip Status: You can use the RR app to send your real-time destinations and expected return time (ETA) to any trusted contact via email.
• If you need assistance with the vehicle at any time call or text the Club Manager’s Mobile Phone (7 am to 11 pm)

Cooperation

• Ride Share Clubs require cooperation and consideration to work efficiently and effectively for every member’s benefit.
• Be Ready to go at your scheduled departure time. When the vehicle arrives, enter your destinations and stops along the way using voice commands, map interactions, Search Bar or Tesla Mobile App. Enter the beginning mileage into the Reliable Rider (RR) App. Identify the total miles needed for your 4-hr reservation. Be sure there are at least 20 more miles available on the vehicle than what is needed for your destinations and stops.
• Return to your home address before the end of your 4-hr reservation. Enter the ending mileage into the RR App when you get home.
• Clean the vehicle of any objects (cups, bottles, waste etc.) or personal property at the end of your 4-hr reservation. The club manager will file a complaint if you have left the vehicle in an unclean condition or if any vehicle damage is observed.
• Deliver the vehicle to the next member’s address within 30 minutes after the end of your 4-hr reservation. A Robo Taxi will meet you there to take you to your home address.

Rules and By-laws

Violating these rules may result in the termination of your membership.

• Passenger Limits: Do not attempt to "squeeze" extra passengers beyond the vehicle's seatbelt capacity (4).
• No Unaccompanied Minors: Passengers under 18 must be with a parent or a designated supervising adult. The supervisor is designated by the parent.
• Car Seats: It is your responsibility to provide a legal child safety seat for any children under 8 years old and shorter than 4 feet 9 inches tall who ride with you.
• If you need assistance getting into or out of the vehicle it is your responsibility to arrange for the appropriate assistance at each of your trip locations.
• If you experience any problems during your vehicle use it is your responsibility to register a comment or complaint on the RR App describing the problem. The club manager will review and respond to member problems or complaints.

Membership Cancellation or Termination

• If you cancel your Club Membership or if your Club Membership is terminated for cause, your next month’s club membership fee will not be invoiced. You will also receive a pro-rated refund of your annual vehicle share and FSD subscription costs. You will receive this refund after the next person on the club’s waiting list’s membership is activated. Refunds will be sent via check or Zelle based on your preferences.