Effective Date: 4-15-2026
Last Updated: 4-15-2026
Reliable Rider (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ReliableRider.com, use our mobile applications, or access our membership-based ride-sharing services (collectively, the “Services”).
By using the Services, you consent to the practices described in this Privacy Policy.
We collect information necessary to provide safe, efficient, and personalized transportation services.
a. Personal Information
Full name
Email address
Phone number
Billing and payment details
Government-issued identification (if required for verification)
b. Account & Membership Information
Username and password
Membership status and preferences
Ride history and usage patterns
c. Location Data
Real-time GPS location during app use and rides
Pickup and drop-off locations
Travel routes and trip duration
d. Vehicle & Ride Data
Vehicle assignment and ride logs
Entry/exit timestamps
Sensor and operational data from vehicles
e. Audio, Video & Safety Monitoring
In-vehicle audio and video recordings
Exterior camera recordings
Incident and safety-related recordings
f. Device & Technical Information
IP address
Browser type and device identifiers
Operating system and app version
Cookies and tracking technologies
We use collected information to:
Provide and operate ride-sharing services
Organize members into Reliable Rider clubs with a club vehicle
Enable Full Self Driving (FSD) and driver-assisted vehicle functionality
Process payments and manage club memberships
Improve safety, security, and service performance
Monitor and prevent fraud, misuse, or illegal activity
Communicate updates, alerts, and service notifications
Enhance user experience and platform functionality
Reliable Rider utilizes advanced vehicle technologies, including Full Self Driving (FSD) systems. As part of this:
Vehicles collect continuous sensor data (e.g., cameras, LiDAR, GPS) Data is used to improve navigation, safety, and system learning Recorded data may be reviewed in the event of incidents or system analysis
By using our Services, you acknowledge and consent to this data collection.
We may share your information with:
a. Service Providers
Payment processors
Cloud storage and hosting providers
Data analytics partners
Auto Insurance Providers
b. Technology & Vehicle Partners
Full Self Driving vehicle system providers
Club management and vehicle maintenance partners
c. Legal & Regulatory Authorities
When required by law, subpoena, or legal process To protect safety, rights, or property
d. Business Transfers
In connection with a merger, sale, or acquisition We do not sell your personal information to third parties.
We use cookies and similar technologies to:
Maintain session functionality
Analyze website traffic and usage
Personalize user experience
You can manage cookie preferences through your browser settings.
We retain your information only as long as necessary to:
Provide Services
Comply with legal obligations
Resolve disputes and enforce agreements
Certain data (e.g., ride history, safety recordings) may be retained longer for regulatory or operational purposes.
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
Encryption of sensitive data
Secure servers and access controls
Monitoring for unauthorized access
However, no system can be guaranteed 100% secure.
Depending on your jurisdiction (including California), you may have the right to:
Access personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Opt out of certain data uses
To exercise these rights, contact us at: admin@reliablerider.com
Reliable Rider Services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
Our Services may contain links to third-party websites. We are not responsible for their privacy practices.
If you access our Services from outside the United States, your data may be transferred and processed in the United States.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the Services constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy Contact:
Contact:
Reliable Rider, LLC P.O. Box 20265 Mesa, AZ 85277
Email: admin@reliablerider.com
Phone: 480.205.7291
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:
Right to know what personal information is collected and how it is used
Right to request deletion of personal information
Right to correct inaccurate personal information
Right to limit use of sensitive personal information
Right to non-discrimination for exercising your rights
To submit a request, contact: admin@reliablerider.com
By using ReliableRider.com and associated Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. End of Privacy Policy